Instrumentl is growing! We’re hiring an Account Manager (AM) to help our customers (nonprofits and grant writers) achieve their goals while using our platform. If you are motivated by customer happiness and excited to join a mission-driven company, then this role is made for you.

About us:

Instrumentl (YC S16) is the best platform for nonprofits and grant writing consultants looking to grow revenue. We help over 4,000 organizations to manage their institutional fundraising and win more grants by bringing discovery, tracking, and grant management to one place. 

Our mission is to be a force multiplier on the nonprofit sector’s ability to drive impact. We’re profitable and doubling year-over-year, with strong product-market fit (NPS is 60+).

About the role:

In your first year as an Account Manager, you will help expand our company’s reach by helping our existing customers select the best plan for their needs. You'll be an advocate for our customers at every stage of the journey, talking to them 1 on 1 and using consultative sales techniques to help them figure out which plans will best fit their needs and fundraising goals.  We expect you to convey warmth, kindness, and competence in your approach, making every upsell a win for the customer. These folks are out there raising money to achieve their missions and your goal is to help them leverage Instrumentl more effectively to help them hit their goals faster!

Our ideal candidate is proactive, eager to learn, willing to experiment, and excited to collaborate with multiple teams to enhance the customer experience at Instrumentl.

You'll be the 8th member of the CS team, reporting directly to Priya, our Head of Customer Success. You'll also work closely with:

- Karen, Enterprise Customer Success Manager

- Bryanah, Customer Success Manager

- Angeline, Customer Success Manager

- Ian, Customer Success Manager

- Kyle, Senior Customer Enablement Manager

- Riley, Customer Enablement Manager

- Nate, Customer Support Associate

Get to know us at instrumentl.com/about!

Instrumentl is fully distributed (read: no office!). For this position, we are looking for someone based in the continental US, but open to those flexible to Eastern or Central Time standard working hours as well.

What you'll get to do:

• Become an expert on grants/institutional fundraising
• Take 50-60 customer calls per month
• Build a portion of your own pipeline and collaborate with our Enablement Managers to sourcing upsell opportunities from our existing customers
• Upgrade our customers’ institutional fundraising workflows and help them love the Instrumentl brand
• Experiment with new sales pitches and tactics to accelerate growth
• Follow up with prospects and be highly responsive to their questions
• Serve as the voice of our customers, share customer feedback, and advocate for our customers needs, especially with revenue and product teams

What we're looking for:

• Experience: 2+ years of customer facing work experience: ideally you’ve held a Sales, Customer Success, Onboarding or SDR role in a SAAS environment.  A background in nonprofit development or fundraising is a plus!
• Communication: you pride yourself on your ability to communicate complex topics easily in person and in writing.
• Empathy: you are warm and approachable in your interactions with others, and genuinely interested in fostering collaborative relationships with colleagues and customers.  
• Curiosity: you make an effort to understand the true nature of the problem your customers want to address, so you can provide the best possible solution. You are driven to solve their actual underlying problems, especially problems that go unsaid.
• Adaptability: you thrive in fast-paced environments, and feel comfortable handling ambiguity and change. Experience in an early-stage startup environment is a plus!
• Grit: you understand that mastery of any role requires hard work and coaching, and enjoy that challenge and journey. 
• Ownership: you want to take control of your own success,  have a proactive approach to process improvement and the confidence to execute on new ideas.
• Tech savviness: you're familiar with tools like G Suite, Zoom, Slack, Intercom and Hubspot. You love shortcuts and can name your favorites off the top of your head.
• Growth mindset: you exhibit a growth mindset every day and take feedback in stride.
• Passion: you're excited about Instrumentl's mission and eager to support the work done by the nonprofit community!
• Bonus: experience working with nonprofit or SMB customers.
• Bonus: experience working remotely.

Compensation and Benefits:

• Competitive salary  of $50,000-$55,000/year base salary + uncapped commission (OTE $100,000-$110,000)
• 100% covered health, dental, and vision insurance for employees, 50% for dependents
• Generous PTO policy, including parental leave
• 401(k)
• Company laptop + stipend to set up your home workstation
• Work with awesome nonprofits around the US. We partner with incredible organizations doing meaningful work, and you get to help power their success.

What to expect:

Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow in your role - you won’t be bored! You’ll be an early member of our small but mighty team, playing a huge part in shaping our culture for the years and teammates to come.

At Instrumentl:

- We’re customer-focused. We routinely seek feedback from our customers to improve the Instrumentl experience for everyone. Our first company value is "The customer is the hero" and we mean it. 

- We love to experiment. We are constantly generating new concepts and iterating to see what works - ideation and experimentation are essential here. "Bend the curve" is another key company value.

- We appreciate authenticity. We have a diverse range of life experiences, and we encourage open, clear communication with each other about the things that matter most to us.

- We’re approachable and collaborative. Everyone has a voice, and we’re all building Instrumentl together.

- We kick it every day with some of the nicest people in the world. No joke, our customers are often on the front lines educating kids, saving endangered species, and restoring watersheds. In helping them take advantage of Instrumentl’s technology, you’re helping them move the world forward.